Privacy Policy big805 –
Your Personal Data Protection

1 Introduction

Big805 ("we", "our platform") respects the privacy of all users and is committed to protecting the personal information you share with us. This Privacy Policy clearly and transparently explains how we manage your personal data — from how it is collected to how it is protected and when it is deleted.

As an online gaming platform operating for Malaysian players, big805 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection legislation. We take a proactive approach to safeguarding your privacy — going beyond minimum legal requirements to genuinely prioritise the security of your information.

This policy applies to all users of the big805 platform, including website visitors, registered members, and former users who still have records in our system.

2 Data We Collect

Big805 collects various types of information depending on how you interact with our platform. Below is a breakdown of the data categories we collect:

We only collect data that is strictly necessary for the stated purposes. big805 does not collect sensitive information such as biometric data, health information, or religious information unless required by law.

3 How We Use Your Data

Big805 uses the information collected for the following purposes :

• Account management — register, verify the identity of, and maintain your account at big805.
• Transaction processing — process deposits, withdrawals, and all financial activities related to your account securely and accurately.
• Platform security — detect and prevent fraud, money laundering, unauthorised access, and other suspicious activities.
• Legal compliance — fulfil KYC (Know Your Customer), AML (Anti-Money Laundering), and applicable regulatory reporting obligations.
• Customer Support — respond to enquiries, resolve complaints, and provide technical assistance to you.
• Service improvement — analyse usage patterns to improve user experience, platform performance, and the range of games offered.
• Important Communications — send account-related notifications covering security, terms changes, and important operational information.
• Promotions & offers — deliver relevant bonus offers and promotions, subject to your communication preferences.

4 Data Sharing & Disclosure

Big805 respects your privacy and does not sell your personal information to any party. However, there are limited situations where we may need to share your data with certain parties:

• Service providers — technical partners such as payment processors, game platform providers, and cloud services that help us operate the platform. All such parties are bound by strict confidentiality agreements and may only use your data for specified purposes.
• Regulatory authorities — government bodies, law enforcement agencies, or licensing authorities when required by law or court order.
• Fraud prevention — identity verification and anti-fraud services used to protect the platform and all its users.
• Business transfers — in the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of that transaction. You will be notified before your data becomes subject to a different privacy policy.

In all of the above situations, big805 ensures that recipients of your data adhere to data protection standards equivalent to or higher than our own.

5 Cookies & Similar Technologies

Big805 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

• Essential cookies — required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — collect information about how you use the platform (pages visited, time spent) to help us improve the user experience. All data is anonymised.
• Functional cookies — store your preferences such as language, display settings, and login information to streamline repeat use.
• Analytics cookies — help us understand aggregate traffic patterns and platform usage for development and improvement purposes.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the big805 platform.

6 Data Security

Big805 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or unintended disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• At-rest encryption of sensitive information such as bank account numbers and passwords stored in our database.
• Role-based access control (RBAC) ensuring only authorised staff can access your personal data.
• 24/7 security monitoring and intrusion detection systems to identify and respond to threats promptly.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• Ongoing security awareness training for all staff who handle user data.

7 Your Rights

As a big805 user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, contact the big805 support team via live chat within the platform. We will process your request within 30 business days.

8 Data Retention

Big805 retains your personal data for as long as your account is active or as needed to provide services to you. After account termination, we will retain your data for the period required to fulfil the following legal obligations:

• Financial and transaction records — retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements.
• KYC records and identity verification — retained for a minimum of 5 years following account termination for AML compliance requirements.
• Customer support communication logs — retained for 2 years for reference and dispute resolution purposes.
• Technical data and system logs — retained for 12 months for security and debugging purposes.

Once the applicable retention period has expired, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you.

9 Links to Other Sites

The big805 platform may contain links to third-party websites such as game provider sites or platform partners. This Privacy Policy applies solely to big805's website and services.

Big805 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any third-party website you visit. The presence of links to other websites does not imply that big805 endorses or validates the content or practices of those websites.

10 Changes to Privacy Policy

Big805 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Updated" date at the top of this document will always reflect the date of the most recent amendment.

For significant changes, big805 will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. For minor changes that do not affect your fundamental rights, an in-platform notice is sufficient.

Continued use of the big805 platform after any amendments are published constitutes your acceptance of the revised policy. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how big805 handles your personal data, we are always ready to assist.

You can reach the big805 data protection team via:

• Live Chat — available 24 hours a day, 7 days a week directly within the big805 platform for immediate assistance.
• Support email — [email protected] (displayed as plain text only, no clickable link).

We aim to respond to all privacy-related enquiries within 5 business days. For more complex requests such as data access or deletion requests, processing may take up to 30 business days.